Open Monday through Friday from 8 AM to 5 PM, and Saturday from 9 AM to 1 PM, Overhead Door Company caters to a variety of customer needs. The company provides installation, repair, and maintenance services for residential and commercial garage doors. Their team consists of experienced technicians who are knowledgeable about various types of garage doors and openers.
Customers can reach the company at +1 519-745-4745 for inquiries or to schedule appointments. They emphasize the importance of timely responses and effective communication. The business takes pride in ensuring that all client needs are met professionally.
The product range includes a wide selection of garage doors, featuring different styles such as traditional, contemporary, and modern designs. They also offer various materials such as steel, wood, and fiberglass, catering to diverse customer preferences. The installation process is thorough, ensuring that every door is fitted correctly and functions smoothly.
In addition to installation, Overhead Door Company specializes in repair services. They address common issues like broken springs, malfunctioning openers, and damaged panels. Their maintenance plans help prolong the lifespan of garage doors and improve overall functionality.
Overall, the Overhead Door Company of Kitchener-Waterloo stands out as a reliable provider for garage door solutions in the region, reflecting their dedication to quality and service excellence.
Address: 1746 Victoria St N, Kitchener, ON N2B 3E5, Canada
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Reviews of Overhead Door Company of Kitchener-Waterloo
The sentiment analysis of customer reviews for Overhead Door Company of Kitchener-Waterloo reveals a mixed experience among clients. With an average rating of 4.1 out of 5, I found that while some customers expressed satisfaction and appreciation, others shared feelings of frustration and disappointment.
One recurring theme in the negative reviews was poor communication and follow-up. One customer mentioned feeling neglected after paying a significant service call fee of $135.60 without receiving a subsequent quote for repairs. This lack of responsiveness led them to seek help from another company, highlighting how crucial it is for businesses to maintain communication. Horrible service is a phrase that encapsulates their dissatisfaction.
Conversely, many customers praised the company’s professionalism and quality of service. One reviewer expressed their delight with the new garage doors, stating they were “beyond thrilled” with the product and the staff’s helpfulness during installation. This kind of positive feedback emphasizes the importance of a customer-centric approach and how it can lead to strong word-of-mouth recommendations.
I also noticed that the technicians’ expertise was appreciated. One review described a technician who took extra time to ensure all issues were addressed, which showcases the commitment to quality service. Phrases like “great overall service” and “very reasonable cost” were prominent, indicating a segment of satisfied clientele.
Moreover, a customer’s frustration regarding a failed weatherstrip replacement was alleviated by proactive service from an employee named Trish. This highlights that when companies care about their customers and actively seek resolutions, they can turn a negative experience into a positive one. The reviewer stated they would “totally recommend them,” which reflects the potential for recovery and improvement in customer relations.
In conclusion, while Overhead Door Company of Kitchener-Waterloo has commendable strengths in product quality and some excellent staff interactions, there are significant areas for improvement in communication and follow-up. Striking a balance between these aspects could enhance overall customer satisfaction and possibly lead to even higher ratings in the future.
